As average cases at Bourland, Wall & Wenzel, P.C. usually involve no more than 2,000 documents, the ﬁrm’s 2-person IT staff preferred to manage eDiscovery solutions in-house. When an increasing amount of document production suddenly included a case exceeding 700,000 documents, they realized it was too much for even their newly upgraded network to handle. Their search for another option to manage information in large cases led them back to IPRO.
The 28-attorney, Fort Worth, Texas-based ﬁrm migrated to IPRO Discovery ][ Local to maintain the majority of cases on-premise, but also began using IPRO Services to manage the new sizable case. As IPRO Services uses Discovery ][ Enterprise in a cloud environment, the hybrid approach eliminates the burden of storing large case data locally, provides its attorneys and support staff with case management services, and enables easy information sharing for multi-party collaboration, improving customer service and reducing costs.
Bourland, Wall & Wenzel, P.C.’s attorneys and IT staff have used various IPRO solutions since 2013, but as their litigation practice began to grow, the ﬁrm realized they needed more out of the legacy solutions. So, they worked with IPRO to upgrade their deployment. All cases were migrated to the new hardware/software platform and the ﬁrm then engaged the IPRO training staff to teach legal assistants how to use the new solution. When the new IPRO Discovery ][ Local went live in 2021, the ﬁrm experienced increased processing speeds, expanded data storage space, and more user participation.
The addition of IPRO CaseMap and ][ TrialDirector complimented their installation, giving staff more tools to assist clients at trial. They also added access to IPRO cloud services for large case hosting. “We didn’t have a lot of problems transitioning,” said Alex Zielinski, IT Manager. “I can’t think of a time when we have had to rerun a production set because of program errors. IPRO is the best product we’ve used.”
Finding the Threshold for Cloud Services
With the assistance of IPRO Enterprise hosting for large, multi-party cases Bourland, Wall & Wenzel, P.C. legal assistants now can upload raw client data, or incoming processed discovery into the cloud for IPRO Services to load into cases. Enterprise hosting can even pre-tag documents uploaded to the database.
We like the flexibility of saying it’s all in IPRO and not having to tell clients we have a limit to the amount of data we can host. It is all built into the discovery process now. If we have a case that we know is going to hit a certain level storage or collaboration, we just move it to Enterprise. It has freed up IT and legal assistants’ time and made the attorneys’ jobs easier.
Alex Zielinski, IT Manager
“In some ways it’s easier than the desktop version because you don’t have to do as much,” said Emily Baker, Legal Assistant. “We’ve had some large ZIP ﬁles and it was very quick to upload them, and my part was only 2 minutes of that.”
The hybrid local + cloud approach with IPRO is working so well that the ﬁrm is now trying to determine how to expand it to all litigation cases and even other practice areas. They encourage attorneys to alert IT early as to the scope for incoming cases so they can prepare the proper solution and be ready to load ﬁles upon receipt. It is encouraging to know that “…if a locally hosted case suddenly increases exponentially, it’s easy to transfer it to the cloud services solution.” said Zielinski.
Cost-Effective Cloud Services
Bourland, Wall & Wenzel, P.C. has used other hosting and processing services for some larger cases in the past. When the vendor in its latest large case increased hosting charges and planned to charge the ﬁrm a hefty ingestion fee for adding documents to its cloud-hosted platform, a second opinion was warranted. The ﬁrm was surprised to discover that hosting the same data with IPRO services was more cost-effective.
The cloud solution also enables Bourland, Wall & Wenzel, P.C. to offer co-counsel or clients a login to view the data, which is more time and cost effective than previous data sharing methods of putting data on a hard drive to be delivered to clients. The ﬁrm plans to transfer other hosted cases to IPRO in the future if they don’t close in a timely manner. “Clients and co-counsel like that instant gratiﬁcation of being able to see data right now and not having to download the information from Dropbox or wait for a courier,” said Baker.